Policies and Procedures

About Bowen College

Bowen College is the first UK school to offer courses covering the full range of knowledge and clinical skills necessary to optimally practice the BowenFirst™. Our outstanding local and international instructors have pooled their collective years of experience into an exciting new curriculum that carries forward Tom Bowen’s original vision. Our mission is to deliver excellence in Bowen training and education so that more people will be able to experience the many health benefits that Bowen therapy provides.


Mission Statement of Bowen College

Our mission is to deliver excellence in Bowen training and education by inviting top Bowen practitioners and instructors from around the world to share their knowledge and expertise. In keeping with our mission, we seek to provide an exciting learning milieu which encourages greater Bowen therapy knowledge as taught by our diverse and highly qualified instructors. This sharing of Bowen wisdom facilitates our vision of standardization for Bowen training and education throughout the UK. Bowen College is the foundation for the growth of a worldwide network of competent Bowen practitioners and instructors.


Coronavirus - Bowen College UK Advice to Students

The health, welfare and safety of students and tutors is the highest priority at Bowen College UK. You are likely to be aware of the outbreak of Coronavirus and the subsequent confirmed cases in the UK. Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.


As per the current guidance from Public Health England, most people can continue to go to work and other public places. You only need to self-isolate if advised to by the 111 online coronavirus service or a medical professional or have been to one of the specified regions in the last 14 days.


Currently the College is operating as normal and our courses are going ahead as planned. We will of course ensure that there are adequate facilities for handwashing and / or hand sanitiser at all of our venues.


However, if you have booked on one of our courses and have recently travelled internationally to the areas specified here or you have been in contact with someone who has contracted the virus, please contact us by calling 01803 463775 or emailing info@bowencollege.org.uk before attending the training.


Of course, this is an evolving situation and the College will continue to follow the guidance issued by Public Health England. If there are any significant updates to this guidance, we will keep you informed of any changes to our policy in response to this. We intend to give you as much notice as possible if any arrangements need to change, but the situation may develop rapidly and we may need to respond accordingly.


If you have any concerns about your health in relation to coronavirus, COVID-19, please follow Public Health England advice and use the NHS 111 coronavirus service before attending our training.


Code of Ethics

Bowen College is a Private Institution of higher learning dedicated to the education and training of Bowen Therapists and Bowen Practitioners. Bowen College is committed to providing an exemplary education and training for the practice of Bowen Therapy on the ethical foundations of responsibility, integrity, professionalism and respect for persons.
Healthcare learning institutions hold a special position of trust within society. They maintain this trust and the privileges it affords them, by keeping their promise to society to conduct themselves with the highest level of ethical propriety commensurate with a learning institution that serves a Healthcare learning field.


Equality and Diversity Policy

Statement of Policy

  • Bowen College recognise that we live in a society where discrimination still operates to the disadvantage of many groups in society.

  • Bowen College believes that all persons should have equal rights to recognition of their human dignity, and to have equal opportunities to be educated, to work, receive services and to participate in society.

  • Bowen College is committed to the promotion of equal opportunities within the organisation, through the way we manage the organisation and provide services to the community. In order to express this commitment, we develop, promote and maintain policies that will be conducive to the principles of fairness and equality in the workplace.

  • The objective of this policy is that no person (staff, tutor or student) should suffer or experience less favourable treatment, discrimination or lack of opportunities on the grounds of gender, race, colour, nationality, ethnic origin, religious or philosophical beliefs, disability, health status, HIV status, age, marital status, parental status, sexual orientation, political beliefs or trade union membership, class, responsibility for dependents, physical attributes, ex-offender status as defined by the Rehabilitation of Offenders Act 1974, lack of formal qualifications where such qualifications are not formally required, or any other grounds which cannot be shown to be justifiable within the context of this policy.

  • This policy will influence and affect every aspect of activities carried out at Bowen College including promotional work, training, casework and other functions linked to Bowen College, as determined by the management team.

  • In the provision of services and the employment of staff, Bowen College is committed to promoting equal opportunities for everyone. Throughout its activities, Bowen College will treat all people equally.

  • Bowen College will make any reasonable adjustments where needed, to ensure that our services are accessible to all. 


Conduct and General Standards of Behaviour

All staff, students and tutors are expected to conduct themselves in a professional and considerate manner at all times. Bowen College will not tolerate behaviour such as:

  • making threats

  • physical violence

  • shouting 

  • swearing at others 

  • persistent rudeness 

  • isolating, ignoring or refusing to work with certain people 

  • telling offensive jokes or name calling 

  • displaying offensive material such as pornography or sexist / racist cartoons, or the distribution of such material via email / text message or any other format

  • any other forms of harassment or victimisation


The items on the above list of unacceptable behaviours are considered to be disciplinary offences within Bowen College and can lead to expulsion from the college or disciplinary action being taken.


Complaints of Discrimination

Bowen College will treat seriously all complaints of unlawful discrimination on any forbidden grounds made by employees, students, tutors or other third parties and will take action where appropriate.

All complaints will be investigated in accordance with the organisation’s grievance, complaints or disciplinary procedure, as appropriate and the complainant will be informed of the outcome in line with these procedures.

We will also monitor the number and outcomes of complaints of discrimination made by staff, students, clients and other third parties.


Legal Obligations

Equal Opportunities and Discrimination (Equality Act 2010)
The new Equality Act came into force in October 2010 and replaces all previous equality legislation in England, Scotland and Wales – namely the Race Relations Act 1976, the Disability Discrimination Act 1995, the Sex Discrimination Act, the Equal Pay Act, the Employment Equality (Age) Regulations 2006, The Civil Partnership Act 2004, the Employment Equality Regulations 2003 (religions and belief and sexual orientation).


The Equality Act 2010 protected characteristics are:
Age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race , religion or belief sex and sexual orientation.


In valuing diversity Bowen College is committed to go beyond the legal minimum regarding equality. The Equality Act 2010 harmonises and strengthens and replaces most previous equality legislation. The following legislation is still relevant:

  • The Human Rights Act 1998.

  • The Work and Families Act 2006.

  • Employment Equal Treatment Framework Directive 2000 (as amended).


Ethical Standards

Responsibilities of Administration/Faculty and Staff

  • To uphold the mission, values and educational character and integrity of Bowen College

  • To observe a reasonable and proper loyalty to the college, management and staff

  • To be aware of and respect the educational goals, policies, standards, procedures and protocols of the institution and the profession which he or she represents

  • To ensure that all operations of the college comply with all applicable legal and regulation requirements as well as all policies, protocols and procedures of the college including this code of ethics

  • To perform the duties of their position with personal and professional integrity to the best of their abilities

  • To represent themselves in a professional manner including but not limited to, professional language and professional attire

  • To not misrepresent his or her profession qualification


Responsibilities of Students

  • To uphold the mission, values, character and integrity of the college

  • To comply with all legal and regulatory requirements as well as all college policies, protocols, procedures including this code of ethics

  • To treat with respect, courtesy, consideration and refrain from harassment and discrimination against any student or colleague on the basis of race, color, religion, sex, orientation or social and family background and shall make reasonable effort to ensure that each student is protected from harassment or discrimination

  • To be honest in behavior and conduct with the college. Any form of cheating, plagiarism, falsification of records or false information to college officials is a breach of the ethical standards set out by the college

  • To be honest in behavior and conduct with the college concerning the conduct of all others and refraining from abetting others in academic dishonesty

  • To fulfill the financial obligations set out by the college with diligence and goodwill

  • To refrain from and ensure that no behavior which interferes with or endangers the operations of the college and the students ability to learn

  • To refrain from and ensure that no behavior or manner of conduct endangers the health or safety of other students, faculty and staff

  • To refrain from and ensure that there is no use of alcohol, narcotics or any form of mood altering or abused drug use on the property of the college

  • To refrain from and ensure that one does not disrupt activities, behave in a disorderly manner, use and abuse vulgar language and/or obscene actions, disrespect the rights and privileges of others which in turn disrupts the learning environment or hinders the learning process of others

  • To ensure that there is no misuse of college property which may result in vandalism, damage, mutilation, destruction and/or vandalism which includes the college building, learning materials, files, records, safety equipment, fire alarms, fire equipment and all other college property

  • To ensure that there is no use of or selling of fireworks, firearms, knives or other offensive weapons or materials on college property

  • To ensure that there is no impersonation of a student (applicant) at an examination or assessment

  • To not place persistent, inordinate or inappropriate demands for time and attention from faculty and staff


Reason for Policy and Procedures

Bowen College has an ethical as well as a legal responsibility to provide a safe and healthy environment to its employees, tutors and students. In addition, Bowen College strives to achieve overall awareness from all members of its community concerning the development, implementation, monitoring, and reviewing of all safety procedures.


Health and Safety Policy

Statement of general policy

  • Bowen College is committed to prevent accidents and cases of work-related ill health by managing the health and safety risks in the workplace       

  • Risk assessments are completed for offices and all training venues and actions arising out of those assessments implemented. (Risk assessments are reviewed when working habits or conditions change) First Aid kits provided at each office and all tutors are qualified First Aiders.  A first aid kit and accident book is taken to each course of training.

  • Bowen College will provide clear instructions and information, and adequate training, to ensure tutors are competent to do their work. Staff and tutors are given necessary health and safety training as part of the induction process (including manual handling and electrical safety). We will ensure that suitable arrangements are in place to cover tutors engaged in work remote from the main company site. We provide Risk assessment template to all our tutors with appropriate guidance.

  • Bowen College will engage and consult with tutors on day-to-day health and safety conditions.  Staff and tutors are routinely consulted on health and safety matters as they arise. We will update tutors on any changes to H&S policy or procedures.

  • Bowen College will implement emergency procedures for all its training venues, to cover evacuation in case of fire or other significant incident.

  • Escape routes in offices are well signed and kept clear at all times. Evacuation plans are tested from time to time and updated as necessary. Bowen College will provide training for all staff at offices on emergency procedures.

  • Tutors will brief students on relevant emergency procedures for the venue at the start of each training course.

  • Bowen College will maintain safe and healthy working conditions, provide and maintain plant, equipment and machinery, and ensure safe storage / use of substances

  • Toilets, washing facilities and drinking water will be provided at offices and all training venues. A system is in place for routine inspections and testing of equipment used and for ensuring that action is promptly taken to address any defects.

  • Regular H&S inspections will be carried out in conjunction with venue staff at each venue prior to commencement of training.


Policies on Safety Conduct In Case of Fire:

At the start of each training course students will be briefed on the fire escape arrangements for that venue. In the event of a fire or fire drill we ask that you listen carefully to your tutors.

Standard procedures are as follow:

  1. Move in a calm and orderly manner toward the doorway of your classroom. The last person out of the classroom must close the door behind them.

  2. Walk, do not run through hallways or on stairs.

  3. Do not jeopardise your own safety or the safety of others by stopping to gather personal belongings.

  4. Do not stop to dress, if you are partially disrobed wrap yourself in a sheet or blanket and leave the classroom.

  5. Once you are outside the building you must remain with your class and tutor at the assembly point because the tutor will be conducting a head count.


Student Care Policy

  •  Bowen College UK is committed to caring for its students whilst they are studying with the college

    • The syllabus for each Course outlines the curriculum content and requirements to achieve the qualification

    • When a Student undertakes a course, to achieve a qualification such as ‘CBHT’, the College will provide clear levels of competence for the Student to attain.

    • These expectations will be Specific, Measurable, Achievable, Relevant and Time appropriate.

  • As part of our commitment to Student Welfare, Bowen College UK expects Students to achieve their desired qualifications within a reasonable period of time.

    • Bowen College UK will take into consideration that all Students study at different rates and will always consider this on an individual basis.

    • In general terms, Bowen College UK would expect its Students to qualify as a Certified Bowen Healthcare Therapist (CBHT) in no more than 12 months, attending four Instructor-led sessions (a total of 136 hours).

    • Each student will be assigned a Lead Instructor who will, from time to time, review the Student’s progress with them and set reasonable timeframes for the submission of elements of the Course or undertaking of assessments.

    • If the Student does not complete the Course components within the timeframes, then it may be deemed that the Student has chosen to withdraw from Study.

  • If a student is considering whether to withdraw from study or interrupt their study, they should contact the Bowen College UK immediately, to discuss the grounds with their Lead Instructor.

    • Bowen College UK will endeavour to support the Student wherever possible, including requests for deferment, although this is not guaranteed.

    • If the student fails to communicate with Bowen College UK within 10 days following a submission deadline, then they may be deemed to have withdrawn from Study.

    • If a student does withdraw from Study, they will not attain the final qualification.

    • Where Students may have achieved qualifications for certain modules elsewhere, these will be considered and on approval and still be able to attain the full qualification.

    • In addition to academic consequences, there will be financial consequences that follow. All course fees are paid for in advance and no refunds will be available, if a Student chooses to, or is deemed to have withdrawn from Study.

  •  If a student is unable to continue with their Study for reasons outside of their control, Bowen College UK will consider each case on its own merits and will attempt to facilitate a deferment of their Studies. However, Bowen College UK will not guarantee that a deferment can take place.

  • Students are reminded that Bowen College UK has a detailed Refund Policy.

Student Agreement

All students will be required to sign the following agreement before participating in training with Bowen College:

  • I agree as a participant in any course given by Bowen College UK that I may notice physiological changes following bodywork.

  • I agree to hold the tutors, students and venue owners harmless for any results of my being a demonstration subject or active participant in any course.

  • I take full responsibility for the manner in which I describe or use Bowen in the future and any results from its use.

  • I agree not to share, duplicate, reproduce or copy in any manner, in whole or in part, the training materials for these courses or any future course through Bowen College with exception to exercise pages which I may copy only to share with clients.

  • I agree not to represent myself as an Instructor of Bowen College unless I am a certified instructor by the College.

  • I understand that recording of any part of the training by audio or video is only allowed with prior permission. Any permitted audio or video recording I make of this or future courses will be for my personal use only. I will not share, duplicate or transcribe this in any manner for distribution to other persons.

  • I agree to refer interested parties for legitimate instruction in Bowen rather than representing the procedures and concepts, in part or as a whole, as my own creation.

  • I understand that many Bowen legacy procedures have apparently entered the public domain. I will not consider the content of this or future Bowen Classes to fall into this category, except where I can demonstrate previous knowledge of said content.


Complaints Policy

Bowen College views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint

  • To make sure everyone at Bowen College knows what to do if a complaint is received

  • To make sure all complaints are investigated fairly and in a timely way

  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired

  • To gather information which helps us to improve what we do


Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Bowen College.

Where Complaints Come From

  • Complaints may come from tutors, students or any person or organisation who has a legitimate interest in Bowen College.

  • A complaint can be received verbally, by phone, by email or in writing.

  • This policy does not cover complaints from staff, who should use Bowen College’s Discipline and Grievance procedure.


All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Overall responsibility for this policy and its implementation lies with Jihan Adem.

Written complaints may be sent to:

Bowen College UK
Park Road


Email:  info@bowencollege.org.uk


Verbal complaints may be made by phone to 01803 463775 or in person at any of our venues.


Receiving Complaints

Complaints may arrive through channels publicised for that purpose or through any other contact details or opportunities the complainant may have. Complaints received by telephone or in person need to be recorded. The person who receives a phone or in person complaint will:

  • Write down the facts of the complaint

  • Take the complainant's name, address and telephone number

  • Note down the relationship of the complainant to Bowen College (for example: student, training venue)

  • Tell the complainant that we have a complaints procedure

  • Tell the complainant what will happen next and how long it will take

  • Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words.


Stage One

  • In many cases, a complaint is best resolved by the person responsible for the issue being complained about.

  • If the complaint has been received by that person, they may be able to resolve it swiftly and should do so if possible and appropriate.

  • Whether or not the complaint has been resolved, the complaint information should be passed to Jihan Adem verbally within 24 hours and in writing within one week.

  • On receiving the complaint, the tutor records it in the complaints log. If it has not already been resolved, they delegate an appropriate person to investigate it and to take appropriate action.

  • If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond.

  • Complaints should be acknowledged by the person handling the complaint within a week. The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached.

  • Ideally complainants should receive a definitive reply within two weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.

  • Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.


Stage Two

  • If the complainant feels that the problem has not been satisfactorily resolved at Stage One, they can request that the complaint is reviewed by Jihan Adem.

  • The request for this review should be acknowledged within a week of receiving it. The acknowledgement should say who will deal with the case and when the complainant can expect a reply.

  • Jihan Adem may investigate the facts of the case themselves or delegate a suitably senior person to do so. This may involve reviewing the paperwork of the case and speaking with the person who dealt with the complaint at Stage One.

  • If the complaint relates to a specific person, they should be informed and given a further opportunity to respond.

  • The person who dealt with the original complaint at Stage One should be kept informed of what is happening.

  • Ideally complainants should receive a definitive reply within four weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.

  • Whether the complaint is upheld or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.

  • The decision taken at this stage is final, unless the College decides it is appropriate to seek external assistance with resolution.


Complaints Procedure
The company may vary the procedure for good reason. This may be necessary to avoid a conflict of interest, for example, a complaint about Jihan Adem should not also have Jihan Adem as the person leading a Stage Two review.

Monitoring and Learning from Complaints
Complaints are reviewed annually to identify any trends which may indicate a need to take further action.


Data Protection Policy

Bowen College UK’s Data Protection Policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.



Bowen College UK ("the College") needs to keep certain information about its employees, students and other users to allow it to monitor student progress and provide information about our services.

The College also needs to process information so that staff and contractors can be recruited and paid, courses organised and legal obligations complied with.


The data we collect may include:

  • Name

  • Contact details including address, telephone and email.

  • Course progress and attendance.

  • Sensitive data including health and disability where necessary to enable the College to meet staff and students’ needs for support.


To comply with the law, information must be collected and used fairly, stored safely and not disclosed to any other person unlawfully. When processing data, the College complies with the Data Protection Principles, which are set out in the General Data Protection Regulations (GDPR)


Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.


In summary personal data shall:

  • Be obtained and processed fairly and lawfully and shall not be processed unless certain conditions are met.

  • Be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.

  • Be adequate, relevant and not excessive for those purposes.

  • Be accurate and kept up to date.

  • Not be kept for longer than is necessary for that purpose.

  • Be processed in accordance with the data subject's rights.

  • Be kept safe from unauthorised access, accidental loss or destruction.


Rights to Access Information

Staff, students and other users of the College have the right to access any personal data that is being kept about them either on computer or in files.

  • Any person who wishes to exercise this right should contact Admin Officer in writing (see address below).

  • The College aims to comply with requests for access to personal information as quickly as possible, but will ensure that it is provided within 7 days.


Subject Consent

In many cases, the College processes personal data with the consent of the individual. If the data is sensitive, express consent will always be obtained.

Agreement to the College processing some classes of personal data is a condition of acceptance of a student onto any course, and a condition of employment for staff.

All prospective staff and students will be asked to consent to their data being processed when an offer of employment or a course place is made. A refusal to sign such a form without good reason may result in the offer being withdrawn.


Processing Sensitive Information

Sometimes it is necessary to process sensitive personal information. This may be to ensure the College is a safe place for everyone, or to operate other College policies, such as the sick pay policy or equality policies.

The College may also ask for information about particular health needs or disabilities. Because this information is considered sensitive, and it is recognised that the processing of it may cause particular concern or distress to individuals, staff and students will be asked to give express consent for the College to process this information.


Retention of Data

The College will keep:

  • Data on students to include a full transcript of course progress for at least 10 years.

  • Personnel records indefinitely. This will include information necessary in respect of pensions, taxation, potential or current disputes or litigation regarding the employment.


The Data Controller and the Data Protection Officer

Bowen College UK is the data controller under the Regulations and Admin Officer acts as Data Protection Officer.

Any query relating to the implementation within Bowen College UK of the regulations and Subject Access should be referred to:


Admin Officer
Bowen College UK
Park Road


Review of Bowen College Policies

All Bowen College Policies are reviewed annually.
Last review date: 17/11/2021
Next review date: 01/09/2022

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