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Policies and Procedures

About Bowen College

Bowen College is the first UK school to offer courses covering the full range of knowledge and clinical skills necessary to optimally practice the BowenFirst™. Our outstanding local and international instructors have pooled their collective years of experience into an exciting new curriculum that carries forward Tom Bowen’s original vision. Our mission is to deliver excellence in Bowen training and education so that more people will be able to experience the many health benefits that Bowen therapy provides.


Mission Statement of Bowen College

Our mission is to deliver excellence in Bowen training and education by inviting top Bowen practitioners and instructors from around the world to share their knowledge and expertise. In keeping with our mission, we seek to provide an exciting learning milieu which encourages greater Bowen therapy knowledge as taught by our diverse and highly qualified instructors. This sharing of Bowen wisdom facilitates our vision of standardization for Bowen training and education throughout the UK. Bowen College is the foundation for the growth of a worldwide network of competent Bowen practitioners and instructors.


Code of Ethics

Bowen College is a Private Institution of higher learning dedicated to the education and training of Bowen Therapists and Bowen Practitioners. Bowen College is committed to providing an exemplary education and training for the practice of Bowen Therapy on the ethical foundations of responsibility, integrity, professionalism and respect for persons.
Healthcare learning institutions hold a special position of trust within society. They maintain this trust and the privileges it affords them, by keeping their promise to society to conduct themselves with the highest level of ethical propriety commensurate with a learning institution that serves a Healthcare learning field.


Equality and Diversity Policy

Statement of Policy

  • Bowen College recognises that we live in a society where discrimination still operates to the disadvantage of many groups in society.

  • Bowen College believes that all persons should have equal rights to recognition of their human dignity, and to have equal opportunities to be educated, to work, receive services and to participate in society.

  • Bowen College is committed to the promotion of equal opportunities within the organisation, through the way we manage the organisation and provide services to the community. In order to express this commitment, we develop, promote and maintain policies that will be conducive to the principles of fairness and equality in the workplace.

  • The objective of this policy is that no person (staff, tutor or student) should suffer or experience less favourable treatment, discrimination or lack of opportunities on the grounds of gender, race, colour, nationality, ethnic origin, religious or philosophical beliefs, disability, health status, HIV status, age, marital status, parental status, sexual orientation, political beliefs or trade union membership, class, responsibility for dependents, physical attributes, ex-offender status as defined by the Rehabilitation of Offenders Act 1974, lack of formal qualifications where such qualifications are not formally required, or any other grounds which cannot be shown to be justifiable within the context of this policy.

  • This policy will influence and affect every aspect of activities carried out at Bowen College including promotional work, training, casework and other functions linked to Bowen College, as determined by the management team.

  • In the provision of services and the employment of staff, Bowen College is committed to promoting equal opportunities for everyone. Throughout its activities, Bowen College will treat all people equally.

  • Bowen College will make any reasonable adjustments where needed, to ensure that our services are accessible to all. 


Conduct and General Standards of Behaviour

All staff, students and tutors are expected to conduct themselves in a professional and considerate manner at all times. Bowen College will not tolerate behaviour such as:

  • making threats

  • physical violence

  • shouting 

  • swearing at others 

  • persistent rudeness 

  • isolating, ignoring or refusing to work with certain people 

  • telling offensive jokes or name-calling 

  • displaying offensive material such as pornography or sexist/racist cartoons, or the distribution of such material via email/text message or any other format

  • any other forms of harassment or victimisation


The items on the above list of unacceptable behaviours are considered to be disciplinary offences within Bowen College and can lead to expulsion from the college or disciplinary action being taken.


Complaints of Discrimination

Bowen College will treat seriously all complaints of unlawful discrimination on any forbidden grounds made by employees, students, tutors or other third parties and will take action where appropriate.

All complaints will be investigated in accordance with the organisation’s grievance, complaints or disciplinary procedure, as appropriate and the complainant will be informed of the outcome in line with these procedures.

We will also monitor the number and outcomes of complaints of discrimination made by staff, students, clients and other third parties.


Legal Obligations

Equal Opportunities and Discrimination (Equality Act 2010)
The new Equality Act came into force in October 2010 and replaces all previous equality legislation in England, Scotland and Wales – namely the Race Relations Act 1976, the Disability Discrimination Act 1995, the Sex Discrimination Act, the Equal Pay Act, the Employment Equality (Age) Regulations 2006, The Civil Partnership Act 2004, the Employment Equality Regulations 2003 (religions and belief and sexual orientation).


The Equality Act 2010 protected characteristics are:
Age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief sex and sexual orientation.


In valuing diversity Bowen College is committed to going beyond the legal minimum regarding equality. The Equality Act 2010 harmonises and strengthens and replaces most previous equality legislation. The following legislation is still relevant:

  • The Human Rights Act 1998.

  • The Work and Families Act 2006.

  • Employment Equal Treatment Framework Directive 2000 (as amended).


Ethical Standards

Responsibilities of Administration/Faculty and Staff

  • To uphold the mission, values and educational character and integrity of Bowen College

  • To observe a reasonable and proper loyalty to the college, management and staff

  • To be aware of and respect the educational goals, policies, standards, procedures and protocols of the institution and the profession which he or she represents

  • To ensure that all operations of the college comply with all applicable legal and regulatory requirements as well as all policies, protocols and procedures of the college including this code of ethics

  • To perform the duties of their position with personal and professional integrity to the best of their abilities

  • To represent themselves in a professional manner including but not limited to, professional language and professional attire

  • To not misrepresent his or her professional qualification


Responsibilities of Students

  • To uphold the mission, values, character and integrity of the college

  • To comply with all legal and regulatory requirements as well as all college policies, protocols, and procedures including this code of ethics

  • To treat with respect, courtesy, and consideration and refrain from harassment and discrimination against any student or colleague based on race, colour, religion, sex, orientation or social and family background and shall make a reasonable effort to ensure that each student is protected from harassment or discrimination

  • To be honest in behaviour and conduct with the college. Any form of cheating, plagiarism, falsification of records or false information to college officials is a breach of the ethical standards set out by the college

  • To be honest in behaviour and conduct with the college concerning the conduct of all others and refraining from abetting others in academic dishonesty

  • To fulfil the financial obligations set out by the college with diligence and goodwill

  • To refrain from and ensure that no behaviour which interferes with or endangers the operations of the college and the student's ability to learn

  • To refrain from and ensure that no behaviour or manner of conduct endangers the health or safety of other students, faculty and staff

  • To refrain from and ensure that there is no use of alcohol, narcotics or any form of mood-altering or abused drug use on the property of the college

  • To refrain from and ensure that one does not disrupt activities, behave in a disorderly manner, use and abuse vulgar language and/or obscene actions, or disrespect the rights and privileges of others which in turn disrupts the learning environment or hinders the learning process of others

  • To ensure that there is no misuse of college property which may result in vandalism, damage, mutilation, destruction and/or vandalism which includes the college building, learning materials, files, records, safety equipment, fire alarms, fire equipment and all other college property

  • To ensure that there is no use of or selling of fireworks, firearms, knives or other offensive weapons or materials on college property

  • To ensure that there is no impersonation of a student (applicant) at an examination or assessment

  • To not place persistent, inordinate or inappropriate demands for time and attention from faculty and staff


Reason for Policy and Procedures

Bowen College has an ethical as well as a legal responsibility to provide a safe and healthy environment to its employees, tutors and students. In addition, Bowen College strives to achieve overall awareness from all members of its community concerning the development, implementation, monitoring, and reviewing of all safety procedures.


Health and Safety Policy

Statement of general policy

  • Bowen College is committed to preventing accidents and cases of work-related ill health by managing the health and safety risks in the workplace       

  • Risk assessments are completed for offices and all training venues and actions arising out of those assessments are implemented. (Risk assessments are reviewed when working habits or conditions change) First Aid kits are provided at each office and all tutors are qualified First Aiders.  A first aid kit and accident book are taken to each course of training.

  • Bowen College will provide clear instructions and information, and adequate training, to ensure tutors are competent to do their work. Staff and tutors are given necessary health and safety training as part of the induction process (including manual handling and electrical safety). We will ensure that suitable arrangements are in place to cover tutors engaged in work remotely from the main company site. We provide a Risk assessment template to all our tutors with appropriate guidance.

  • Bowen College will engage and consult with tutors on day-to-day health and safety conditions.  Staff and tutors are routinely consulted on health and safety matters as they arise. We will update tutors on any changes to H&S policy or procedures.

  • Bowen College will implement emergency procedures for all its training venues, to cover evacuation in case of fire or another significant incident.

  • Escape routes in offices are well-signed and kept clear at all times. Evacuation plans are tested from time to time and updated as necessary. Bowen College will provide training for all staff at offices on emergency procedures.

  • Tutors will brief students on relevant emergency procedures for the venue at the start of each training course.

  • Bowen College will maintain safe and healthy working conditions, provide and maintain plant, equipment and machinery, and ensure safe storage/use of substances

  • Toilets, washing facilities and drinking water will be provided at offices and all training venues. A system is in place for routine inspections and testing of equipment used and for ensuring that action is promptly taken to address any defects.

  • Regular H&S inspections will be carried out in conjunction with the venue staff at each venue before the commencement of training.


Policies on Safety Conduct In Case of Fire:

At the start of each training course, students will be briefed on the fire escape arrangements for that venue. In the event of a fire or fire drill, we ask that you listen carefully to your tutors.

Standard procedures are as follows:

  1. Move in a calm and orderly manner toward the doorway of your classroom. The last person out of the classroom must close the door behind them.

  2. Walk, do not run through hallways or on stairs.

  3. Do not jeopardise your own safety or the safety of others by stopping to gather personal belongings.

  4. Do not stop to dress, if you are partially disrobed wrap yourself in a sheet or blanket and leave the classroom.

  5. Once you are outside the building you must remain with your class and tutor at the assembly point because the tutor will be conducting a head count.


Student Care Policy

  •  Bowen College UK is committed to caring for its students whilst they are studying at the college

    • The syllabus for each Course outlines the curriculum content and requirements to achieve the qualification

    • When a Student undertakes a course, to achieve a qualification such as ‘CBHT’, the College will provide clear levels of competence for the Student to attain.

    • These expectations will be Specific, Measurable, Achievable, Relevant and Time appropriate.

  • As part of our commitment to Student Welfare, Bowen College UK expects Students to achieve their desired qualifications within a reasonable period of time.

    • Bowen College UK will take into consideration that all Students study at different rates and will always consider this on an individual basis.

    • In general terms, Bowen College UK would expect its Students to qualify as a Certified Bowen Healthcare Therapist (CBHT) in no more than 12 months, attending four Instructor-led sessions (a total of 136 hours).

    • Each student will be assigned a Lead Instructor who will, from time to time, review the Student’s progress with them and set reasonable timeframes for the submission of elements of the Course or undertaking of assessments.

    • If the Student does not complete the Course components within the timeframes, then it may be deemed that the Student has chosen to withdraw from Study.

  • If a student is considering whether to withdraw from study or interrupt their study, they should contact Bowen College UK immediately, to discuss the grounds with their Lead Instructor.

    • Bowen College UK will endeavour to support the Student wherever possible, including requests for deferment, although this is not guaranteed.

    • If the student fails to communicate with Bowen College UK within 10 days following a submission deadline, then they may be deemed to have withdrawn from Study.

    • If a student does withdraw from Study, they will not attain the final qualification.

    • Where Students may have achieved qualifications for certain modules elsewhere, these will be considered and on approval and still be able to attain the full qualification.

    • In addition to academic consequences, there will be financial consequences that follow. All course fees are paid for in advance and no refunds will be available, if a Student chooses to, or is deemed to have withdrawn from Study.

  •  If a student is unable to continue with their Study for reasons outside of their control, Bowen College UK will consider each case on its own merits and will attempt to facilitate a deferment of their Studies. However, Bowen College UK will not guarantee that a deferment can take place.

  • Students are reminded that Bowen College UK has a detailed Refund Policy.

Student Agreement

All students will be required to sign the following agreement before participating in training with Bowen College:

  • I agree as a participant in any course given by Bowen College UK that I may notice physiological changes following bodywork.

  • I agree to hold the tutors, students and venue owners harmless for any results of my being a demonstration subject or active participant in any course.

  • I take full responsibility for the manner in which I describe or use Bowen in the future and any results from its use.

  • I agree not to share, duplicate, reproduce or copy in any manner, in whole or in part, the training materials for these courses or any future course through Bowen College with the exception to exercise pages which I may copy only to share with clients.

  • I agree not to represent myself as an Instructor of Bowen College unless I am a certified instructor by the College.

  • I understand that recording of any part of the training by audio or video is only allowed with prior permission. Any permitted audio or video recording I make of this or future courses will be for my personal use only. I will not share, duplicate or transcribe this in any manner for distribution to other persons.

  • I agree to refer interested parties for legitimate instruction in Bowen rather than representing the procedures and concepts, in part or as a whole, as my own creation.

  • I understand that many Bowen legacy procedures have apparently entered the public domain. I will not consider the content of this or future Bowen Classes to fall into this category, except where I can demonstrate previous knowledge of said content.


Complaints Policy

Bowen College views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint

  • To make sure everyone at Bowen College knows what to do if a complaint is received

  • To make sure all complaints are investigated fairly and in a timely way

  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired

  • To gather information which helps us to improve what we do


Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Bowen College.

Where Complaints Come From

  • Complaints may come from tutors, students or any person or organisation who has a legitimate interest in Bowen College.

  • A complaint can be received verbally, by phone, by email or in writing.

  • This policy does not cover complaints from staff, who should use Bowen College’s Discipline and Grievance procedure.


All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Overall responsibility for this policy and its implementation lies with Jihan Adem.

Written complaints may be sent to:

Bowen College UK, Chimmels, Park Road, Dartington, Devon, TQ9 6EQ




Verbal complaints may be made by phone at 01803 463775 or in person at any of our venues.


Receiving Complaints

Complaints may arrive through channels publicised for that purpose or through any other contact details or opportunities the complainant may have. Complaints received by telephone or in-person need to be recorded. The person who receives a phone or in-person complaint will:

  • Write down the facts of the complaint

  • Take the complainant's name, address and telephone number

  • Note down the relationship of the complainant to Bowen College (for example student, training venue)

  • Tell the complainant that we have a complaints procedure

  • Tell the complainant what will happen next and how long it will take

  • Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words.


Stage One

  • In many cases, a complaint is best resolved by the person responsible for the issue being complained about.

  • If the complaint has been received by that person, they may be able to resolve it swiftly and should do so if possible and appropriate.

  • Whether or not the complaint has been resolved, the complaint information should be passed to Jihan Adem verbally within 24 hours and in writing within one week.

  • On receiving the complaint, the tutor records it in the complaints log. If it has not already been resolved, they delegate an appropriate person to investigate it and take appropriate action.

  • If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond.

  • Complaints should be acknowledged by the person handling the complaint within a week. The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached.

  • Ideally, complainants should receive a definitive reply within two weeks. If this is not possible because, for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.

  • Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.


Stage Two

  • If the complainant feels that the problem has not been satisfactorily resolved at Stage One, they can request that the complaint is reviewed by Jihan Adem.

  • The request for this review should be acknowledged within a week of receiving it. The acknowledgement should say who will deal with the case and when the complainant can expect a reply.

  • Jihan Adem may investigate the facts of the case themselves or delegate a suitably senior person to do so. This may involve reviewing the paperwork of the case and speaking with the person who dealt with the complaint at Stage One.

  • If the complaint relates to a specific person, they should be informed and given a further opportunity to respond.

  • The person who dealt with the original complaint at Stage One should be kept informed of what is happening.

  • Ideally, complainants should receive a definitive reply within four weeks. If this is not possible because, for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.

  • Whether the complaint is upheld or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint.

  • The decision taken at this stage is final unless the College decides it is appropriate to seek external assistance with resolution.


Complaints Procedure
The company may vary the procedure for good reason. This may be necessary to avoid a conflict of interest, for example, a complaint about Jihan Adem should not also have Jihan Adem as the person leading a Stage Two review.

Monitoring and Learning from Complaints
Complaints are reviewed annually to identify any trends which may indicate a need to take further action.


Data Protection Policy

Bowen College UK’s Data Protection Policy sets out our commitment to protecting personal data and how we implement that commitment with regard to the collection and use of personal data.



Bowen College UK ("the College") needs to keep certain information about its employees, students and other users to allow it to monitor student progress and provide information about our services.

The College also needs to process information so that staff and contractors can be recruited and paid, courses organised and legal obligations complied with.

When you contact the College or use our services, including this website you are trusting us with information about you. The purpose of this privacy policy is to explain:

  • what information we collect

  • how we use and store it 

  • what rights you have in relation to your information

We are committed to user privacy and take all reasonable steps to ensure that your information is kept secure and according to the law. this policy applies to users of the website and our clients and customers. By providing us with your data, you confirm that you are over 13 years of age.

By using this website you are legally agreeing to the terms of this policy. this applies from your first site visit.

We may change this policy from time to time, If that happens, this page will be updated. We recommend you check this page before using the website to ensure that you are aware of and accept any changes.

Jihan Adem is registered with the Information Commissioner's Office (ICO) for data protection reference number (ICO registration number Z9712920).

Jihan Adem is the data controller for this website. Full details of our notified purposes can be viewed at the website of the Information Commissioner's Office: The person responsible for data protection is:


Jihan Adem., Bowen College UK, Chimmels, Park Road, Dartington, Devon, TQ9 6EQ


What personal data do we collect?


Online forms

We use contact forms and registration forms to collect your name and email address, as well as any other personal information given within your message. We also use an application form when people apply to courses, which includes contact details and other relevant personal details, such as health information, used for course management, which is held for seven years for insurance purposes.



We retain copies of emails sent to us on our servers. These may contain personal information (name, email address and any personal information in message contents).


Mailing lists and newsletters

We use mailing lists and newsletters. We make it clear what you are signing up for when you subscribe to our newsletter. You can subscribe to our newsletter. You can subscribe through an online form, or subscriptions may also be manually processed with prior written agreement from you. Data is only processed with your consent and you have the right to unsubscribe at any time. We use a third-party provider, Mailchimp, to deliver and monitor our newsletters, as well as maintain our mailing lists. For more information, please see Mailchimp's privacy notice:


We will record your communication preferences when you subscribe to our email newsletter and may monitor whether you open our emails and which links you click on. We will also log your Internet Protocol (IP) address and the type of web browser and device used.


Phone/video calls
Any personal information given through phone or video calls (name, phone numbers and any other personal information given during calls) may be held by us in accordance with this privacy policy: you will give notice about this at the beginning of the call.


Social media
We use social media to engage with our users and we link to our pages on Facebook, Instagram, and LinkedIn. We hold details of our social media followers, according to what is shared by you and the platform concerned.

If you send us a direct message via social media, any personal information given by you will be held by us in accordance with this privacy policy. That means we hold your information where it is legitimate for our business interests and in order to provide our services to you. The third-party provider may also retain details in accordance with their Privacy Policy.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Use of social sharing buttons is at your own discretion. Social media platforms may track and save your request to share a web page.

You should refer to the Privacy Policies of these channels to understand how they treat your data:


This website uses cookies to track user behaviour on the website. Cookies are small files which are saved to your computer's hard drive. This enables us to improve how the site functions and the services we offer through it. It enables us to provide you with a tailored experience when using the site. Before accessing the site, you will be asked to give consent to cookies being installed on your computer or device.

If you are uncomfortable with the use of cookies, you can disable them by changing the settings in the preferences/options menu in your device’s browser. You can set your browser to reject or block cookies, or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device. However, if you do delete and block all cookies, parts of the site may not fully function. You can see our Cookie Policy

Google Analytics
When someone visits our site, we use a third-party service, Google Analytics, to collect details of visitor behaviour patterns (eg how many people visit particular pages on our site and when). This information is to help us market our services to the right people in the best ways. This information does not allow us to identify users.

Google’s privacy policy is available at You may opt out of having their data collected by disabling this tracking.

To enhance our communications, we use photos and videos on our website and in newsletters and social media posts. If we are intending to use any of you or any user, we will ask your permission before doing this and explain what the images will be used for – either verbally or as part of the sign-up/contracting process.

Payment processing
Payment data, excluding card information which we do not receive at any time. Received via accounting and banking systems, and saved for at least seven years for accounting and tax obligations. You may be asked for, as appropriate, your name, email address, mailing address, phone number and credit/debit card information.

Special categories of data
Data protection laws specify special categories of personal data (such as ethnic or racial origin, political opinions, religious beliefs, and physical or mental health). For our business, the only special category of data it is necessary for us to collect concerns physical and mental health. However, we recognise that our users may volunteer other special category information while communicating with us this will be kept in accordance with our policy.

Attendance registers
We will collect relevant data collected in class, courses or workshops in person or online - used for class management, and held for at least seven years for insurance purposes.

Notes on classes and sessions
We may collect data in class or afterwards- used for class management and held for at least seven years for insurance purposes.

Sharing information with third parties
We do not sell, trade, or otherwise transfer your personal data to third parties unless we have gained your permission. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users – so long as those parties agree to keep your information secure and confidential. It also does not include institutions which require attendance registers for training/classes/events held at their premises. We may also release information when it’s appropriate to comply with the law, enforce our site policies, or protect the rights, property or safety of ourselves or others.

Information held
Information held by Bowen College UK is accessed by other teachers and staff working for Bowen College UK, and contractors working on our IT and website systems and may be shared, on a need-to basis, with other teachers, eg. if you are attending their class, course or workshop/event, or they are covering a class.

Your personal information is held only until it is no longer required or has no use.

Links to Other Websites
Our website may contain links to other websites of interest.

Occasionally, at our discretion, we may include or offer third-party products or services through our website or electronic communications. These third-party sites have separate and independent privacy policies, which we are not responsible or liable for. However, we seek to uphold our integrity and welcome any feedback about other sites.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

For queries about data protection, please contact us via email via our contact form.

Data security
Every effort has been made to ensure that the technologies we use for collecting and holding data are safe and secure. Your personal data is contained behind secured networks and is only accessible by designated members of our team, who are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. Our website is checked on a regular basis for security risks and vulnerabilities.

However, the Internet is not completely secure and we cannot guarantee the security of personal data transmitted through our website or by email. Users provide personal details at their own discretion and at their own risk.

Your legal rights

We recognise your legal rights with regard to your data and will uphold these in accordance with data protection laws.

You have the right to access the personal data we hold about you. We will endeavour to respond quickly to any such requests; legally, we are required to respond within one month of receiving the request and any other necessary information.

You have the right to request that we amend or change personal information that is inaccurate or incorrect.

You have the right to ask us to delete personal information from our systems at any time and without giving any reason. We will act on any such request without delay.

If you wish to make any such requests, you should contact the person responsible for data protection by emailing us on the email via our contact form.

Changes to this policy
This privacy policy was last updated on 15 February 2023. We reserve the right to change it at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. You will be deemed to have accepted any changes to the terms of the privacy policy when visiting the website following any changes.

Concerns and complaints
If you want to raise a concern or make a complaint about the use of your data, you can contact us by email via our contact form.

Alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly. Call them on 0303 123 1113 or see the options for reporting issues at

Bowen College UK Safeguarding Policy and Procedure 


Who is this policy for?  

This policy is for all Bowen College UK staff, students and volunteers.  


What is safeguarding?  

Safeguarding is about protecting the health, wellbeing and human rights of individuals. These measures allow children, young people and adults at risk to live free from abuse, harm and neglect.  


For this policy we will refer to vulnerable adults as “adults at risk” or “individuals at risk”. 


For this policy we will refer to tutors, consultants, office staff, volunteers and anyone working on behalf of Bowen College UK as “staff”.  


What is this policy for?  

This policy outlines what Bowen College UK requires from staff to make sure that all our staff, students and visitors are safe. We expect all staff to act upon any allegation or concern regardless of how small or trivial it may seem.  


Bowen College UK is committed to raising staff awareness of all aspects of safeguarding, preventing abuse where possible andensuring that robust procedures are in place for dealing with incidents of abuse. The organisation will not tolerate abuse in any form, and it is committed to promoting wellbeing, preventing harm and responding effectively if concerns are raised.  


Bowen College UK, our staff, partners and their staff have collective responsibility to:  

  • Protect children or at-risk adults from abuse, neglect and bullying  

  • Protect children or at-risk adults from extremism and radicalisation  

  • Protect children or at-risk adults from violence, and sexual and criminal exploitation  

  • Respect any confidentiality  

  • Report any abuse discovered or suspected 


Bowen College UK requires its tutors to hold a criminal record check with the Disclosure and Barring Service (DBS) (or equivalent). These checks must be carried out before a tutor starts working with learners.  


This policy is linked to national legislation:  

  • The Care Act 2014  

  • The Care and Support Statutory Guidance – updated Dec 2016  

  • Keeping children safe in education: Statutory guidance for schools and colleges. DfE September 2021  

  • Prevent Duty guidance: for further education institutions in England and Wales – updated March 2016  

  • The Protection of Freedoms Act 2012  

  • Safeguarding Vulnerable Groups Act 2006  

  • The Children’s Act 2004  

  • No Secrets: guidance on protecting vulnerable adults in care - Department of Health - updated January 2015  

  • Data Protection Action 2018    


What is a ‘adult at risk’ or ‘vulnerable adult’ and a ‘child’?  

An adult at risk is someone with care and support needs who is less able to protect 

themselves from abuse and neglect.  


The Safeguarding Vulnerable Groups Act 2006 defined a ‘vulnerable adult’. This definition has now been amended in the Protection of Freedoms Act 2012. We have a moral duty to safeguard the wellbeing of all our students and in particular those who are or may be ‘in need of community care services by reason of disability, age or illness; and who is or may be unable to take care of him or herself against significant harm or exploitation’. (Department of Health 2000).  


The Children Act 1989 defines a child as being up to the age of 18 years.   




Who is responsible for safety and protection?  

Bowen College UK has produced these guidelines to make sure that the rights of children and at-risk individuals are protected. All our staff participate in training relevant to their role to raise awareness of the issues and to follow statutory guidelines in the reporting of concerns.


All staff who have contact with students have a responsibility to be aware of issues of abuse, neglect or exploitation. Staff sould pay special attention to any at-risk student's learning needs and try to take into account any special requirement that they may have.  


If any member of staff or volunteer believes that abuse is or may be taking place, they must act on this information immediately. Doing nothing is not an option as the first priority is always to make sure all children and adults are safe and protected.  


What to do if you suspect abuse, neglect or exploitation  

All staff and volunteers must act promptly if they have any concern or suspicion about a learner or child who is at risk of being abused, neglected or exploited.  


At-risk people can potentially be abused by anyone. This includes family members, the community, emplyees (including those employed to promote their welfare and protection from abuse), visitors, volunteers and fellow students.


Staff must not try to investigate any potential abuse they are not equipped or qualified to do so. If you suspect anything, you should immediately inform the Safeguarding Lead in person or by telephone. Even if you have only heard rumours of abuse, or you have a suspicion but to not have firm evidence, you should still contact them to discuss your concerns..  


All staff must know what services are available and how to access help and advice for the adult or child at risk. You must also know how and where to make a direct referral, if speaking to the Safeguarding Lead would cause a delay and put a person at risk.  


Although Bowen College UK students are over the age of 18, all staff are aware of the mandatory duty to report to police any case where an act of female genital mutilation appears to have been carried out or about to be carried out on a girl under the age of 18.  


What you should do:

  • Call the police and/or an ambulance if anyone urgently needs medical treatment or protection.  

  • Make a report to the police about any possible crime. You should also try to preserve any evidence, for example if there has been a physical or sexual assault, especially if the suspect is still at the scene  

  • Tell the Safeguarding Lead about the issue. If the Safeguarding Lead is implicated in the abuse, then inform the Founder.  

What to include in the report of your concern and what you did about it  

  • Make sure your report is purely factual. Don’t include opinions or personal interpretations of the facts presented.  

  • Include as much detail as possible. This could include any apparent physical signs of abuse or other circumstances which   led to your suspicions. It could also include an accurate record of what the person involved told you about the abuse.  

  • Remember to sign and date the report. Store a copy in a secure place.  


If you are unsure about what to write, you can get advice from the Safeguarding Lead.  


How to talk to a potential victim of abuse  

If a child or an adult comes to you with a report of abuse, you should listen carefully to them, using the following guidelines:  


  • Tell them that you are required to pass on any information they give you and that you will not be able to keep information confidential if it is a safeguarding concern, if they are in danger or if their case needs to be referred to an external agency.  

  • Reassure them that they are right to speak up about their concerns  

  • Allow them to speak without interruption  

  • Never trivialise or exaggerate the issue. Let them know that you are taking the matter very seriously.  

  • Never make suggestions, coach or lead the individual in any way  

  • Always ask enough questions to make sure you understand, but do not probe, interrogate or make them repeat themselves over and over  

  • Remain calm – remember this is not an easy thing for them to do  

  • Do not show your emotions. If you show anger, disgust or disbelief, they may stop talking to avoid upsetting you. They may also feel your negative feelings are directed towards them.  

  • Make the individual feel secure and safe without causing them any further anxiety.   


What to do about confidentiality  

All conversations regarding an individual must always be held in private. Confidentiality and trust should be maintained as far as possible, but staff must act on the basis that the safety of the individual is the main concern. The degree of confidentiality will be governed by the need to protect the individual.  


The individual should be informed at the earliest possible stage of the disclosure that the information will be passed on to Safeguarding Lead. Bowen College UKvcomplies with the requirements of the Data Protection Act 2018, which allows for disclosure (or withholding) of personal data without consent where there is a good reason to do so and this is necessary to protect the vital interests of an at-risk individual.  


Information will be dealt with in a confidential manner. Whatever happens, you should always be open and honest with the individual if you intend to take the case further. Staff must not discuss the case with anyone other than those involved in the case. The Safeguarding Lead will only informa other staff if it is important that they know about the situation..  


The Safeguarding Lead will create a written record of what information has been shared, with whom, when and why. These records will be store securely.   


What Happens Next  

The Safeguarding Lead will consider all the information available and decide on the next steps, which may include taking no further action. Where it is decided that further action is necessary, this may be to:  

  • Seek further advice from a Local Authority Child Protection Team as appropriate  

  • Make a referral to Social Services  

  • Report the incident to a designated Social Worker (if the adult has one)  

  • Report the matter to the police if a crime is suspected  


If a referral is made, this must be confirmed in writing by the Safeguarding Lead to the appropriate agency within 24 hours.  


The Safeguarding Lead will inform the member(s) of staff who raised the concern about the processes and procedure that has been followed within 5 working days. However, they will not feedback on any information that may be considered a breach of confidentiality.  


If any of the individuals, other learners, staff, parents or carers involved require counselling, the Safeguarding Lead will signpostthem to relevant services..  


Allegations Against Staff  

The primary concern of Bowen College UK is to ensure the safety of the individual. As with any other suspected abuse, any reports of physical or sexual abuse made against a member of staff should result in prompt action.  


Anyone who suspects a member of staff of abusing a learner must bring their concerns to the Safeguarding Lead.  If the allegation involves the Safeguarding Lead, the concerns should be taken to the Founder. 


The member of staff against whom the allegation has been made should:  

  • Contact their trade association or legal representative  

  • Keep records of all conversations (including phone calls), emails, meetings attended or other communications relating to the allegation.  



In Case of Emergency:999 

Safeguarding Lead:​ Sue Holder 01803 463775 


Founder Bowen College UK: Jihan Adem 01803 463775​ 

Safeguarding Policy v1.1 01/06/2023 


Review of Bowen College Policies

All Bowen College Policies are reviewed annually.
Last review date: 20/06

Next review date: 19/06/2023
Next review date: 19/06/2024

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